How do I contact the previous operators, Fusion Lifestyle?
Unfortunately, Fusion Lifestyle went into administration on 1st April 2026. Fusion Lifestyle have set-up a FAQs page you can view at https://www.fusion-lifestyle.com/swgroupfaqgeneral/ and for any queries these FAQs do not answer, you can contact the Joint Administrators, Nadeem Sweiss and Adam Stephens of S&W Partners LLP (“S&W”) by email at fusion@swgroup.com.
When can I start making bookings?
Bookings will be available from 00.01am on Wednesday 1st July on our brand-new website here or via the free My MORE App, which can be downloaded here - https://www.morefitness.app/ - the app can be downloaded any time, but will only feature bookings details from Wednesday 1st July.
Future bookings will then be available either 7 or 10 days in advance depending on your membership agreement from 9am daily.
To make a booking via the website or the app you will need to register your membership for an online account. You can find helpful instructions on how to create an online account and download the app here - https://morefitness.app/frequently-asked-questions/
Please note you will not yet be able to register for an online account or book anything for 1st July onward, however all bookings for anything on or before 30th June can still be booked as you usually would with Fusion Lifestyle.
Will Tunbridge Wells Sports Centre be open on Wednesday 1st July?
We are pleased to confirm that the centre will be open on Wednesday 1st July. Our mobilisation team will be working hard through the night on the 30th June to ensure your centre is ready for you on the 1st July.
What phone number should I use to call the centre?
We will be keeping the same phone number from 1st July - so please do give us a call with any questions you may have.
Will there be a new member mobile app?
There certainly will! We’d like to introduce you to your new My MORE App. The My MORE App is completely free for all our members and is a fantastic motivational tool to help support you with your fitness journey, including exclusive workout tracking, on-demand workouts, training plans, customer rewards, card-free access and monthly fitness challenges!
You can get prepared for 1st July and download the app to your device by visiting https://www.morefitness.app/ today and downloading it from your chosen App Store. You can find useful information on how to do this at https://morefitness.app/frequently-asked-questions/
However, please be aware that, until 1st July, your centre location may not be available to choose from within the selection of centres in the app. This will appear as an option either just prior to, or on the morning of, Wednesday 1st July.
Will my membership carry on during the changeover?
Absolutely! There is no need to worry, all memberships currently with Fusion Lifestyle will be transferred over automatically, so members won’t have to do anything during the transfer of their membership.
Will I have a new member number?
As part of the changeover to MORE Leisure, you will have a brand-new member number from Wednesday 1st July. This will be sent to you in either an email or a letter in the coming weeks. This new member number will also be your membership barcode number. As a reminder, please continue to use your current member number up until 1st July.
Will I have a new membership card?
As part of our commitment to the environment, we would encourage all members to use the My MORE App. Within the app you can add your membership number to generate your member barcode, which can be scanned at the turnstile to access the centre. Any existing membership cards will no longer be active, so all members will need to register for the My MORE App to get their membership barcode for centre access. Should you not be able to download the app for any reason, please contact a member of the team from 1st July.
Do pay as you go users need a membership?
All pay as you go members and activity bookers will require a membership to use our facilities. From 1st July, you will need a free MORE Membership to access our centre on a pay-as-you-go or casual booking basis.
Our complimentary MORE Membership gives casual customers who use our facility for things such as court hire and casual swimming a host of member benefits with no formal contract. With a free MORE Membership, you'll be able to access all the features on our My MORE App - from booking into classes & activities online, card-free centre access, tracking your workouts and gaining reward points to redeem in the centre.
Will there be any changes to swimming lessons?
For existing swimming lesson members, your lessons will remain unchanged and will continue to follow the Swim England “Learn to Swim” Pathway. Sessions will run for 50 weeks of the year, including Bank Holidays, with a short break over Christmas and New Year.
The main change is the introduction of our new MORE Swimming portal. You will be able to access the portal at: https://serco.courseprogress.co.uk/login.
From 1st July, you can register for the system at: https://serco.courseprogress.co.uk/register. You won’t be able to register before this date as your details will not yet be available on the system.
Swimming progress from the current system will not transfer automatically, so we will work to update your progress on the new system during the first few weeks of our management.
If you would like to enrol yourself or your child in swimming lessons for the first time, you can do so from 1st July by speaking to a member of our team at Tunbridge Wells Sports Centre or checking out our brand-new website.
When will my Direct Debit be taken?
If you pay by Direct Debit, we will be aiming to take your Direct Debit collection on 1st July 2026. Your Direct Debit collections will take place on the 1st of each month going forward and you do not need to do anything during this change in management, these payments will transfer automatically.
We will communicate with you directly regarding your Direct Debit payments.
How do I contact the new operators?
You can email us at twsc.leisure@serco.com with any enquiries you may have and we’ll be more than happy to help.
What will happen to my personal training sessions?
Any personal training sessions already booked in will be honoured with your current instructor and future PT sessions can be booked from 1st July 2026.
Can we expect to see the same Group Exercise timetable?
Yes! We plan on maintaining the same quality group exercise timetable that our members have been used to. If we can improve this moving forward, and it works for our members, we will of course look to improve our timetable where we can.
Can we still hire out areas of the facility such as courts, swimming pool and sports hall?
Yes, all of our facilities will be bookable and hireable for members and clubs & groups through contacting the centre directly.
Can I make a birthday party booking for 1st July or beyond?
You absolutely can and we’d love to help you with your big bash! For any party bookings that you’d like to make for 1st July or later, please drop us an email on twsc.leisure@serco.com and we’ll be in touch to discuss your party and get your event booked in.